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Communicating With Customers


Communicating With Customers

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Item Number:
LS LS-1287-05-DVD
Price:
$99.00
Format:
DVD
Length:
20 min.
Copyright:
2005
Closed Caption:
Yes
Producer:
Learning Seed
ISBN:
0917159136
Summary:
On a first job, students suddenly find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to defuse the anger of customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve "lemon aid".




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